Refurbed Terms & Conditions

1) About These Terms

Business: Refurbed (“we”, “us”, “our”) • Location: Wyndham Vale, VIC • Website: refurbed.tech

By using our services or purchasing/selling devices with Refurbed, you agree to these Terms. We may update these Terms from time to time; the version in effect at the time of your booking/order applies.

2) Repairs (Booking & Service)

2.1 Quotes & Diagnosis

• Quotes are based on the information you provide and typical faults for that issue.
• If additional faults are found during inspection/testing, we will contact you with an updated quote before proceeding.
• Some faults (e.g., logic board/microsoldering or liquid damage) may require additional time and cost. If required, turnaround may be longer.

2.2 Customer Responsibilities

• You confirm you are the legal owner (or authorised by the owner) and the device is not stolen, blacklisted, or subject to finance.
• You must disable Activation Lock / Find My iPhone (and remove any accounts/locks) before repair. We may be unable to proceed if the device is locked.
• You are responsible for backing up your data. Repairs can involve resets, updates, or component replacements that may cause data loss.

2.3 Parts & Workmanship

• We may use OEM, genuine pull, or high-quality aftermarket parts depending on availability and price tier (this may be disclosed on invoice/booking).
• Some repairs (e.g., screen replacements) may impact features like True Tone (if not transferred), water resistance, or Face ID if pre-existing damage exists.
• Water resistance is never guaranteed after any repair (including factory-sealed devices once opened).

2.4 Unrepairable Devices / Prior Damage

• If a device is not repairable due to prior damage (liquid damage, board damage, previous repair issues, bent frame, etc.), we will advise you.
• Where inspection/testing is performed, a diagnostic fee may apply if we cannot proceed (if you charge one, add the amount here).

2.5 Abandoned Devices

• If a device is left with us and not collected within 30 days of completion/notification, we may treat it as abandoned.
• We may apply storage fees and/or dispose of or recycle the device after reasonable attempts to contact you (in line with applicable law).

3) Selling Your Phone to Refurbed (Trade-In / Buyback)

3.1 Offer & Final Price

• Any quote to buy your device is provisional until we physically inspect and test it.
• Final price depends on: model/storage, condition, functionality, battery health, iCloud/activation status, IMEI status, and any faults not disclosed.
• If the device differs from what was described, we will make a revised offer. You can accept or decline.

3.2 Eligibility

• Device must not be stolen, blacklisted, iCloud/MDM locked, or subject to finance/ownership disputes.
• You must remove accounts and sign out of Apple ID/Google and disable Find My iPhone / Factory Reset Protection before handing over or posting.

3.3 Declined Offers

• If you decline our final offer, we can return the device to you after you pay return shipping (and any inspection fee if applicable).
• We are not responsible for devices returned with accounts/locks still enabled.

3.4 Transfer of Ownership

• Ownership transfers to Refurbed once we pay you and you hand over/post the device to us.
• By selling to us, you confirm you have the right to sell and you indemnify us against claims of theft/finance/ownership disputes.

4) Buying Refurbished Devices from Refurbed

4.1 Condition & Grading

• Refurbished devices may have minor cosmetic wear unless stated otherwise.
• Battery health may vary by model/age. Minimum battery health sold is 80%.
• Accessories included (if any) will be listed on the product page/invoice. Unless stated, wall adapters may not be included.

4.2 Setup & Compatibility

• It is your responsibility to confirm your carrier/SIM/eSIM compatibility before purchase.
• We may assist with setup advice, but account passwords, iCloud/Google verification, and carrier provisioning remain your responsibility.

5) Warranty

5.1 Standard Warranty (3 Months)

Unless otherwise stated, Refurbed provides a 3-month warranty covering faults related to workmanship and parts supplied by Refurbed.

• For repairs: covers the repaired component and labour associated with that repair.
• For refurbished device purchases: covers functional faults not caused by misuse/accidents after purchase.

5.2 What Warranty Does NOT Cover

• Accidental damage (drops, cracks, pressure damage), liquid damage, fire, heat damage, or misuse.
• New faults unrelated to the original repair.
• Issues caused by third-party repairs, modifications, jailbreak/unauthorised software changes after service.
• Normal wear and tear (cosmetic wear, minor scratches) and battery capacity degradation over time.
• Water resistance (not guaranteed after any repair).

5.3 Extended Warranty Options (Extra Cost)

We may offer extended warranty add-ons at checkout/invoice. These are optional and cost extra.

5.4 Warranty Claims Process

• Contact us with your name, order/booking details, and a clear description of the issue.
• We may require troubleshooting steps, photos/videos, and/or inspection.
• If a warranty claim is accepted, we will repair/replace (or refund where required by law) at our discretion and in line with ACL.
• For posted devices, shipping instructions will be provided. You are responsible for packaging safely (see Shipping section).

6) Returns & Refunds

6.1 Refurbished Device Returns (1 Week)

We offer a 7-day return window for refurbished device purchases for eligible issues.

6.2 No Change of Mind Returns

6.3 Eligible Return Reasons (within 7 days)

• Device is faulty on arrival (DOA) or develops a fault not caused by accidental damage/misuse.
• Device does not match the description provided on the invoice/product listing.

6.4 Repair Services (No Returns for Completed Labour)

• Once a repair is completed and the device is collected/delivered, labour charges are not refundable for “change of mind”.
• If you decline a repair after diagnosis and before work begins, only any diagnostic fee (if applicable) may apply.

6.5 Return Condition

• Returned devices must be in the same condition as supplied (no new damage).
• All included accessories (if any) must be returned.
• If a returned device has iCloud/activation lock enabled, we may be unable to process the return until removed.

Returns and refunds are handled in accordance with Australian Consumer Law.

7) Shipping, Pickup, Mobile Service & Drop-off

7.1 Shipping (Mail-In / Returns)

• You are responsible for safe packaging: padded box, no loose movement, protected screen/camera.
• We recommend tracked shipping and keeping your tracking number.
• Risk passes to you until we receive the parcel, and to you again once we hand the parcel to the courier for returns (unless ACL requires otherwise).

7.2 Pickup / Mobile Repair

• Mobile repair/pickup availability may be limited by technician capacity and service area.
• Additional fees may apply for mobile service and/or long-distance travel.
• If you are not present at the booked time or cannot provide access, a rebooking fee may apply.

7.3 Drop-off

• Drop-off is by appointment unless otherwise arranged.
• You must bring the device without active locks where possible (or be present to remove them).

8) Payment Terms

8.1 Repairs

• Payment is due when booking, before return shipping, or on collection (depending on your process).
• We may require a deposit before ordering parts.
• If you approve an updated quote for additional faults, you agree to pay the updated amount.

8.2 Refurbished Device Purchases

• Payment must be completed before the device is dispatched or handed over.
• We may cancel orders where payment is reversed, disputed, or flagged as fraudulent.

8.3 Selling Your Phone to Us

• Payment methods may include bank transfer or PayID.
• We pay after inspection/testing and confirmation the device meets the agreed condition.

8.4 Chargebacks & Disputes

• If you dispute a transaction after receiving the product/service, we will provide evidence of delivery/service completion to the payment provider.
• Where a dispute is resolved in our favour, you remain liable for the full amount plus any fees charged to us by processors (if applicable).

9) Privacy, Data Handling & Security

• Devices may contain personal data. You are responsible for backing up and removing sensitive data before handover.
• We may access device settings/functions only as needed to diagnose, test, and complete your repair.
• We do not intentionally access personal files/messages/photos; however, diagnostics may require device navigation.
• For trade-ins, devices may be wiped/reset as part of processing.

10) Liability & Other Important Terms

10.1 Limitation of Liability (where permitted)

• To the extent permitted by law, Refurbed is not liable for indirect or consequential loss (e.g., loss of profits, loss of data, downtime).
• Nothing in these Terms limits non-excludable rights under Australian Consumer Law.

10.2 Pre-existing Conditions

• Devices with prior damage (liquid damage, severe impact, bent frame, previous repairs) may have a higher risk of complications during repair.
• Where we identify pre-existing risks, we will attempt to inform you before proceeding. By proceeding, you acknowledge this risk.

10.3 Force Majeure

• We are not responsible for delays caused by events outside our reasonable control (supplier shortages, courier delays, weather, outages).

10.4 Governing Law

• These Terms are governed by the laws of Victoria, Australia.

11) Contact

For bookings, warranty claims, returns, or trade-ins, contact Refurbed via your usual support channel.